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Frequently Asked Questions
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Registration Complete but I cannot trade?
What is Identity Verification / KYC?
How long does verification / KYC take?
Supported Crypto Coins
What is 2FA?
How to Create an Account (Sign-Up)
What is Fiat?
How to check account verification status?
How do I link a bank account?
What are your business hours?
What if my camera is not working?
How do I contact support?
Whitelisting emails from MEX Digital
Unable to login / Forgot password
How do I update the Mobile App?
What Is Leveraged trading?
What is slippage?
How long will the Crypto take to reflect in my account?
How to withdraw FIAT to a bank account?
How do I Withdraw Crypto?
My Withdrawal is Missing?
Privacy and Security
Why Does Choosing A Regulated Entity Matter?
2FA Authenticator App Error
Move Google Authenticator to a New Phone
How long will you keep my data for?
Is my information safe with MEX Digital?
How to protect my account / Increase security?
How to Deposit Fiat?
How Long Will my Fiat Deposit take to reflect in my Account?
How to buy Crypto with Fiat?
How to buy Crypto with Crypto?
Deposit is Missing
How to close my MEX Digital account?
Deceased Account Holder