Frequently Asked Questions

Top Help Articles

Registration Complete but I cannot trade?

Once you have created an account, you will be able to login and access the MEX Digital platform but you will not be able to deposit, trade or withdraw immediately. This means that you will need to complete our KYC process first. To become a verified client that can trade on MEX Digital, please ensure you submit appropriate verification (KYC) documentation: 1. For Crypto-to-Crypto trading ONLY, please have your ID document ready for verification / KYC purposes - click here to login to the platf... Read more

How long does verification / KYC take?

MEX Digital uses Know Your Customer (KYC) technology that runs identity verification checks in real-time. Once you submit your documents, we will inform you of the outcome within 30 minutes. You will be able to track the status of your verification on the main page and you will be informed via email once the process has been finalized and you can trade. Read more

How to Deposit Fiat?

NOTE: ALL Fiat & Crypto Deposits on MEX Digital are FREE! in other words, there are no deposit fees.   Fiat can be deposited via the following methods: 1. Money Transfer (see "Link a Bank Account") 2. Debit or Credit card 3. PayPal You will have to be fully verified (gone through the KYC process) to be able to deposit fiat. [What is KYC?] Read more

How to buy Crypto with Fiat?

NOTE:  MEX Digital does not offer our services to nationals of the USA, UAE, and OFAC Sanctioned countries. MEX Digital does not offer our leveraged products to clients residing in the UK and Australia. MEX Digital does not offer our services to applicants residing in the USA, Japan, Hong Kong, and OFAC Sanctioned countries. However, if residence country of applicant differs, they can proceed with KYC using an identity document from that country given they satisfy the above conditions... Read more

How to Create an Account (Sign-Up)

How to Create an Account (Sign-up) Creating an account is as simple as submitting your email address, however, as a regulated exchange, we are required to verify your identity before we can enable your access to trade. Please ensure you submit appropriate verification (KYC) documentation as per the instructions below. Step One: Please click here to begin creating an account. You will need to submit your email address and select your nationality, as well as agree with our Terms and Con... Read more
This site uses cookies to provide you with a great user experience. By using MEX Digital, you accept our Cookie Policy.