Occasionally you may encounter problems with your orders when trading on MEX Digital.
1. If an order you placed has not been filled
• Check the order to ensure the price of the order has matched the bid/ask price & volume.
• If the price and volume have not been matched or would like to expedite your order, you can either cancel the order and submit a new order with a more competitive price or alternatively leave the order open and wait for the bid/ask price & volume to be reached. For a quick settlement, you may also consider using a market order.
2. If the above suggestions don't solve your problem, please contact us and have the following screenshots available:
• The unfilled order
• The exception or error