My Withdrawal is Missing?
A Transaction ID (TXID) will be generated within 30 to 60 minutes, copy & paste the TXID into a blockchain explorer to personally inspect the blockchain ledger and transaction status:
1. If the transaction has not yet been confirmed in blockchain ledger, wait for it to do so.
2. If the transaction status reads 'confirmed' or 'success' in blockchain ledger, then MEX Digital has successfully transferred the coins and we are no longer able to control the transaction. Should you still not have received your funds, please contact the receiving wallet/exchange support team for assistance.
3. If the transaction status shows an error, provide us with your account details and TXID so we can solve the issue click here to contact us and a customer service representative will be in contact with you shortly.