How long will the Crypto take to reflect in my account?

Crypto deposits generally reflect in a matter of minutes, however at stages the blockchain can be backed up to the extent where deposits have been known to take a few hours in extreme circumstances. Please keep checking back or contact us for support. Read more

How to withdraw FIAT to a bank account?

The withdrawal process is as follows: 1. Login here 2. Select the "FUNDS" tab & click on "Transfer Funds" 3. Select the FIAT currency you want to withdraw and transfer funds from EXCHANGE wallet to PRIMARY wallet on the platform 4. Once the FIAT is reflected in your PRIMARY wallet, then select "Withdrawal" on the "FUNDS" tab where you will enter the; - External receiving bank account - Amount to be sent in that specific currency   Wit... Read more

How do I Withdraw Crypto?

The withdrawal process is as follows: 1. Login - click here  2. Select the "FUNDS" tab & click on "Transfer Funds" 3. Select the coin you want to withdraw and transfer funds from your EXCHANGE wallet to PRIMARY wallet on the platform. 4. Once the coins are reflected in your PRIMARY wallet, then select "Withdrawal" on the "FUNDS" tab where you will enter the;   - Coin Wallet Address (External receiving wallet)   - Amount to be sent... Read more

My Withdrawal is Missing?

A Transaction ID (TXID) will be generated within 30 to 60 minutes, copy & paste the TXID into a blockchain explorer to personally inspect the blockchain ledger and transaction status: 1. If the transaction has not yet been confirmed in blockchain ledger, wait for it to do so. 2. If the transaction status reads 'confirmed' or 'success' in blockchain ledger, then MEX Digital has successfully transferred the coins and we are no longer able to control the transaction. ... Read more
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